This privacy notice sets out how we use and protect any personal data that you give us in person, via email, phone or that we collect when you use this website (www.luxuryholiday.co.uk) or our app. This notice is limited to the personal information which we collect and use about you.
Third parties, including those who operate websites which we link to in our site or app, may collect and use other information about you, and if you want to find out about what data they collect and how they use it you should refer to their privacy notice.
We will never misuse or sell your data to anyone. We ensure any data we hold is stored securely using various physical, electronic and procedural safeguards.
Should we ask you to provide personal data when using our services or our website or app, then you can be assured that it will only be used in accordance with this privacy notice.
We may change this notice from time to time by updating this page and you should check this page to ensure that you are happy with any changes. This notice is effective from 25 March 2024.
We are Luxury Holiday ("Luxury Holiday", "We", "Us"). We are a group of companies specialising in tailor-made and luxury holidays around the world and together we operate the website and app. For the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) and other similarly situated legislation we are a “data controller” (or equivalent) for the processing of personal information you provide to us in connection with services we provide. Our group is comprised of the following companies:
Personal data refers to any information related to an identified or identifiable individual. This includes any details that can directly or indirectly identify a person, such as names, email addresses, location data, or online identifiers.
Special category data, also known as sensitive data, includes details about an individual's racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data for unique identification, health information, sexual orientation, or sexual life.
We collect and use ("process") your personal data when you use our website and our mobile application, register with us, complete a booking form, fill response cards, subscribe to mailing lists, enter competitions, participate in market research and when you contact us online and offline. This information includes:
Contact information (such as name, date of birth, contact information, address;
Passport details, nationality;
subscription and demographic information such as preferences, interests, age and family information;
information relating to your holiday such as reviews, blogs, image or video uploads, questionnaire data, holiday enquiries and brochure or marketing request;
information relating to quoting and booking a travel service, including destinations, countries and products you are interested in, information regarding family and travel companion(s) such as names, addresses, emergency contacts, special service needs, passport information, dates of birth, insurance information, visa information, nationality, frequent flier program membership details, flight details (in the event that flights are not booked with us) and country of residence;
information you freely give us to set up a honeymoon list service;
information you give us when you complete surveys, participate in competitions, give feedback, take advantage of offers, take part in market research, fill in forms on our site or mobile app, correspond with us and when you make complaints;
any other information that you voluntarily give us that is relevant to travel planning or feedback.
We may automatically collect the following information when you use our site, our app or when you access our marketing information or contact us by email, online enquiry or phone:
browsing information (including the manner in which you navigate our website and your booking journey), referral information, purchase and search history; the domain and IP address that your computer uses to connect to the internet;
information about your computer or device (such as the screen resolution and type of device, e.g. Mac or Windows), browser type, operating system, internet connection, referral information;
telephone information including phone numbers, call duration and call recordings for incoming calls;
transcripts of conversations over and records of details you complete through our online enquiry forms;
details such as your username when you interact with us on social media (e.g. you tag us or mention us in a post).
Publicly available information we may collect from external publicly available sites if you are applying to join our exclusive membership only club.
We use information held about you in the following ways:
to tailor trips to you and your travel companions;
to book the travel services you have booked through our travel partners globally;
to book flights on your behalf and on behalf of your travel companions;
to send you travel related documentation such as booking confirmations;
to maintain contact with you during the booking process;
to send you newsletters and/or marketing information if you make an enquiry or booking with us OR if you consent;
to maintain our records and audit our business;
to comply with regulatory requirements and requests for information received from regulators and competent authorities;
to train our staff and improve our business, products and services;
to market our business on third party websites;
to contact you for market research purposes;
to personalise and customise the content of our website according to your interests;
to tailor the content of our marketing to you;
to retain factual information which can be relevant to resolving disputes;
to prevent and to assist in the detection of crime;
to maintain and communicate with you about your account with us;
to provide you with services you request from us and to otherwise enter into and perform contracts with you, including providing customer support;
to administer and improve our site and app, including ensuring that online content is presented to you in the most effective and/or personalised manner, remembering your preferences and allowing you to participate in interactive features;
to maintain and improve the integrity and security of our systems and data;
to measure the effectiveness of marketing;
to carry out market research.
