We understand that the evolving situation in the Middle East may be causing concern for some of our customers.
We understand that the evolving situation in the Middle East may be causing concern for some of our customers. Please be assured that our teams are closely monitoring developments and remain fully focused on supporting anyone affected by the latest updates. As always, the safety and wellbeing of all customers travelling with Luxury Holidays is our highest priority.
If your booking is affected, we will contact you directly in departure date order as soon as we have received the latest information from the airline and can clearly outline the options available to you. We kindly ask for your patience while we work through bookings in sequence.
Please note that we are currently prioritising bookings with departures up to 31 March. We will contact you directly in departure date order once we have confirmed the latest airline information and can clearly explain your available options. We appreciate your patience as we review bookings in order.
Package holidays:
Where applicable, we can offer an amendment, credit note, or refund.
Accommodation-only bookings:
These will be reviewed on a case-by-case basis to determine whether amendments, any applicable costs, or a credit note can be offered.
We will contact you once further information is available regarding your booking status and options. Where possible, we will offer an amendment. Alternatively, a credit note may be provided, subject to individual supplier terms and conditions. Any additional costs will be clearly communicated.
Bookings transiting through the UAE during this period will also be reviewed. Where amendments are possible, any applicable charges will be advised. Alternatively, a credit note may be offered in line with supplier terms.
Bookings outside the criteria above will continue under our standard amendment and cancellation terms.
If you have an outstanding balance on your booking, we would like to reassure you of the options available once payment has been made in full.
For package holidays, should we need to cancel any element of your trip prior to departure, you will be offered suitable alternatives, the option to defer your travel, a credit note, or a full refund. In addition, if within 7 days of departure the FCDO advises against travel to your destination, we will provide a range of options, including the right to a refund.
For accommodation-only bookings, if after full payment there is travel advice in place closer to your departure date, we will aim to offer amendment options where possible. Alternatively, a credit note may be issued in line with supplier terms and conditions. Refunds in these cases would only apply if the accommodation is unable to operate, for example in the event of a hotel closure.
If you prefer not to pay the remaining balance of your holiday, we can review options to change your travel dates or destination, in line with our standard terms and conditions. If this is not suitable, the booking may be cancelled in accordance with our cancellation policy.
Luxury Holidays continues to work closely with airline and in-destination partners to support and guide our customers as effectively as possible. We sincerely thank you for your continued patience and cooperation during this time.
